Kirkcaldy Kawasaki

 

Aftersales - Roadside Assistance

Kawasaki provide a complimentary one year Roadside Assistance package provided by RAC for your motorcycle.

As the owner of a new Kawasaki you can enjoy the benefits of RAC services for you and anyone else riding your motorcycle with your permission.

Whether you've run out of fuel, lost your keys, had a puncture or encountered mechanical or electrical failure which has immobilised your motorcycle, you can rely on the high level of roadside assistance you would expect from RAC.

This includes:

  • Cover at home
  • Roadside and recovery
  • Onward travel
  • Using specialist motorcycle trailers and loaders

Help is just a phone call away, 24 hours a day, 365 days a year.

We hope that Kawasaki RAC Assist offers you even more reassurance and enjoyment from your Kawasaki.

Service in the UK

Roadside

If You are stranded on a public highway (or other accessible road or area to which the public has the right of access) as a result of a Breakdown to Your Motorcycle, We will arrange for a Contractor to assist You who will try to repair the Motorcycle at the roadside.

Roadside includes labour at the scene of the Breakdown but not labour at any garage to which the Motorcycle is taken.

If the Motorcycle cannot be repaired at the roadside, or if repairs are unwise, We will arrange for the Motorcycle and up to 3 people to be taken to an authorised Kawasaki dealer of Your Choice. If You have no preferred authorised Kawasaki dealer, We will arrange for the Motorcycle to be taken to the nearest authorised Kawasaki dealer. If You wish the Motorcycle to be taken to any other destination we will use reasonable endeavours to assist if You pay for the towage costs for the whole distance.

If You cannot readily get to the Motorcycle, We will arrange, if practicable, to have it transported to a place of safety and stored until You can collect it. The customer must be in attendance with the Motorcycle at the time of breakdown and at the time of assistance. If the Motorcycle is stored, this is at the customer's cost.

Recovery

Recovery has the same features and limitations as Roadside but with the following variations: Recovery operates only in the United Kingdom.

If We cannot arrange for the Motorcycle to be repaired locally within a reasonable time, We will arrange for the Motorcycle and up to 3 people to be taken to an authorised Kawasaki dealer or
to any other single address. An adult must accompany any persons under the age of 16.
Residents of Northern Ireland are also entitled to be recovered from the Republic of Ireland.

Caring for our customers

We and RAC are committed to providing You with the highest standard of service and customer care. We realise however, that there may be occasions when You feel you did not receive the standard of service You expect. Should You have cause for complaint about any aspect of the service provided to You please contact RAC at the address indicated below, where RAC will work with You to resolve Your complaint.


For full details of the benefits and services of your complimentary Kawasaki RAC Assist please click here or telephone Us on the following Freephone number:

0330 159 0771

Or write to;
Breakdown Customer Care,
RAC Motoring Services,
RAC House,
Brockhurst Cresent
Walsall
WS5 4AW

or email: breakdowncustomercare@rac.co.uk.

Latest News

Z900 enjoys three new colour options for 2021

Z900 enjoys three new colour options for 2021

Continuing to push boundaries and delivering a visceral riding experience while offering an outstanding selection of focused electronic rider aids, the Z900 will be available in three colour-ways for ...

Class defining Ninja 1000SX set to continue segment dominance in 2021

Class defining Ninja 1000SX set to continue segment dominance in 2021

The new 2021 Ninja 1000SX, arriving in dealers this December, is set to hit showroom floors in a range of three colour-ways. Alongside this, the machine coms with the choice of three distinct Editions...

Vulcan S cruises confidently into 2021

Vulcan S cruises confidently into 2021

Available for the upcoming sales season in three distinct colourways, Kawasaki's popular and highly rated mid-weight Cruiser successfully combines modern technological convenience with a personality t...

Rea Reigns Supreme in Aragon!

Rea Reigns Supreme in Aragon!

Kawasaki Racing Team's Jonathan Rea showcased why he's the most successful World Superbike rider of all-time over the weekend, with three hard-fought podium finishes that saw him extend his lead at th...

  • MPU Banner 1
  • MPU Banner 4
  • Kawasaki Rider Training Services
  • MPU Banner 2